Return & Refund Policy

To protect your shopping experience, order security, and after-sales rights, please read this policy carefully before requesting a refund, returning an item, or accepting a package. Because orders are shipped via international courier, packages may be damaged, crushed, lost, or arrive with missing or damaged items during transit. Please inspect your delivery and preserve evidence in accordance with this policy.

Payment & Refund Method: We accept cryptocurrency payments only. Because cryptocurrency transactions are irreversible, all refunds are processed manually to a wallet address you provide, settled in the corresponding currency and blockchain network. When requesting a refund, you must provide a correct receiving wallet address and network. We cannot recover any assets lost due to an incorrect address or network.

If you have any questions, contact us anytime at info@lightningz.net.

Please note: By placing an order, you confirm that you have read, understood, and agreed to all terms of this Return & Refund Policy.

1. Order Not Yet Shipped

If your order has not yet shipped, you may request a cancellation and refund before dispatch. To protect order and payment security, please follow these steps:

Locate the order confirmation email we sent to the email address you used at checkout;
Reply directly to that order confirmation email using the same email address, stating that you wish to cancel the order and request a refund;
Upon receipt, we will verify that the requesting email matches the order email to confirm the request is valid;
If they match, we will proceed; if they do not match, we may require additional information to verify ownership of the order.

Please include the following in your refund request email:

Order number;
Payment record or payment screenshot;
Receiving wallet address and corresponding network;
Reason for refund (optional).

If no receiving wallet address is provided, we will refund to the original paying wallet address by default.

Once approved, refunds are processed within 1–2 business days (see Section 6 for crediting details). If the order has already entered the shipping process or been dispatched, it will be handled under the “Order Shipped or Received” rules.

2. Delivery Inspection & Evidence

Because orders are typically shipped via international courier, packaging damage, crushing, deformation, item damage, missing items, or lost packages may occur in transit. To protect your after-sales rights, please inspect the package carefully before signing and during unboxing, and keep complete evidence where possible.

2.1 Inspect the Outer Packaging Before Signing

When the courier delivers or you collect the parcel, first check the outer packaging, including but not limited to:

Whether the packaging is damaged, split, deformed, soaked, or resealed;
Whether there are signs of crushing, tearing, puncturing, or unusual tape;
Whether the package weight is noticeably abnormal;
Whether the shipping label and logistics tag are complete and legible;
Whether the label information matches your order details;
Whether the package appears to have been opened, is missing contents, or has been swapped.

If you find damaged packaging, an abnormal parcel, suspected missing items, or anything suspicious, take photos or video immediately. If circumstances allow, we recommend refusing the delivery on the spot and contacting us. If you cannot refuse it, please take photos and video before signing, and notify us as soon as possible.

2.2 Record the Entire Unboxing Process (Recommended)

To reduce disputes over damage or missing items caused by international shipping, we recommend filming the entire unboxing. When recording, please note:

At the start of the video, clearly show the complete outer packaging;
Clearly film the shipping label, logistics tag, and all sides of the package;
Film continuously without interruption, keeping the package in frame at all times;
Record the full process from sealed to item removal;
After removing the item, promptly check its appearance, accessories, quantity, and condition;
If you find damage, missing items, quantity discrepancies, or other issues, clearly point out the problem in the video;
Keep the outer packaging, filler material, label, accessories, and all enclosed items for verification.

2.3 What to Do If You Find a Problem

If you notice anything abnormal before signing or after unboxing, please contact us as soon as possible and provide:

Order number;
Photos of the outer packaging;
Photos of the shipping label;
Full unboxing video;
Photos or video of the problem;
A description of the issue (e.g., damage, missing items, quantity discrepancy, wrong item).

We will verify based on your materials, logistics records, and order information, and provide an appropriate resolution.

2.4 A Note on Evidence

A complete unboxing video helps us resolve your case faster and more smoothly. If the outer packaging is clearly damaged, appears to have been opened, or items may be missing, but you still sign for the delivery and cannot provide pre-signing photos or an unboxing video, verification may take longer or the outcome may be affected. Even so, we will still assess the situation based on logistics records and order information, and do our best to reach a fair resolution for you. To protect your rights, we strongly recommend you “inspect first, then sign,” and keep a complete video during unboxing.

3. Order Shipped or Received

If the order has shipped or you have already received it, return and refund responsibility will be determined by the reason for return (see Sections 4 and 5).

7-Day No-Reason Returns: Within 7 days of the delivery date, you may request a no-reason return. Returned items must remain in their original condition and resalable, and related costs such as shipping are borne as described in Section 4.

Please contact us before requesting a return and provide your order number, photos or video of the item, logistics information, and any other necessary materials for verification. Do not return items on your own without our confirmation. If you return an item without contacting us first, you may be responsible for any resulting shipping fees, customs duties, lost parcels, unidentifiable packages, or other losses.

4. Returns Due to Customer Reasons

If a return is requested for customer reasons (including 7-day no-reason returns), the related costs are borne by the customer. Customer reasons include but are not limited to:

Ordering the wrong item;
Providing incorrect or incomplete delivery information;
No longer wanting the item;
Changing your purchase decision;
Being unable to accept delivery for personal reasons;
Returns unrelated to product quality.

In these cases, the customer bears the following costs:

Outbound shipping already incurred by the merchant;
Return shipping for sending the item back;
Any customs duties, clearance fees, or other related charges arising from the return;
Any other necessary costs incurred by the return.

Returned items must remain in their original condition and resalable. If an item has been used, damaged, is missing accessories, is missing its original packaging, or the packaging is severely damaged, we may be unable to accept the return, or may only issue a partial refund based on the item’s actual condition.

5. Returns Due to Product or Merchant Reasons

If a return is caused by product or merchant reasons, the related costs are borne by the merchant. Product or merchant reasons include but are not limited to:

The product has quality defects;
The item received does not match the order;
The merchant shipped the wrong item;
The item was damaged during transit;
The item is missing parts or the quantity is incorrect;
The order could not be properly fulfilled due to merchant reasons.

In these cases, the merchant bears the following costs:

Original outbound shipping;
Return shipping for sending the item back;
Customs duties, clearance fees, or other necessary costs arising from the return.

To help us process quickly, please provide your order number, a description of the issue, photos or video of the item, photos of the outer packaging, photos of the shipping label, and the full unboxing video. After verification, we will offer a return, exchange, or refund resolution.

6. Refund Processing

Once a refund request is approved, we will process it based on order status and the reason for return:

Unshipped orders: Refunds are typically processed within 1–2 business days after approval;
Shipped or received orders: Refunds are processed after the item is returned and inspected;
For returns due to customer reasons, applicable shipping, customs duties, and other necessary costs may be deducted from the refund amount;
For returns due to product or merchant reasons, applicable necessary costs are borne by the merchant after verification;
All refunds are sent to the receiving wallet address you provide; if none is provided, the refund goes to the original paying wallet address;
The actual crediting time depends on blockchain network confirmation and congestion, and delays may occur. Please refer to the actual on-chain receipt.

7. Important Notes

Before requesting a refund or return, please ensure the information you provide is true, complete, and accurate — especially your receiving wallet address and network;
To protect the rights of both parties, we may require supporting materials depending on the order;
If you fail to inspect the package as required, fail to preserve evidence in time, fail to contact us in advance, or return items on your own — making it impossible to verify the issue, pursue the carrier, or identify the returned package — your refund, return, or compensation outcome may be affected;
The merchant reserves the right of final interpretation of this policy, and may update it from time to time, with updates published on this page;
By placing an order, you are deemed to accept this policy. If you do not agree, please do not place an order.

For assistance, contact us at info@lightningz.net.

This policy takes effect upon publication.